Frequently Asked Questions

1. How can I place an order?

You can place an order directly through our website by selecting your preferred product, choosing the available size or variant, and adding it to your cart. Proceed to checkout and provide your delivery details to complete your order.

2. What payment methods do you accept?

We accept the payment methods available at checkout, including online payment options and Cash on Delivery where applicable.

3. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available for eligible orders and locations. Availability may vary depending on the delivery address.

4. How long does delivery take?

Delivery time depends on your location. Orders within Kathmandu Valley are generally delivered sooner, while deliveries outside the Valley may take additional time. You will receive order updates once your order has been processed.

5. Do you deliver across Nepal?

Yes, we deliver our products across Nepal through our delivery partners. Delivery availability and time may vary depending on the location.

6. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations before the order has been processed or dispatched.

7. What is your exchange policy?

We offer exchanges according to our exchange policy. Eligible products can be exchanged within the specified exchange period, provided they meet the required conditions. Please refer to our Exchange Policy for complete details.

8. How can I request an exchange?

To request an exchange, please contact our customer support team within the applicable exchange period. The product must meet our exchange conditions and should be returned in its original condition, with tags and packaging intact where applicable.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery with your order details and clear photographs of the item. Our team will review the issue and assist you with the next steps.

10. How do I choose the right size?

Please refer to the size information provided on the respective product page before placing your order. If you need assistance selecting a size, our team will be happy to help.

11. How should I care for my outfit?

Care instructions may vary depending on the fabric and craftsmanship of each garment. We recommend following the care instructions provided with the product. For delicate fabrics and detailed embroidery, professional dry cleaning may be recommended.

12. How can I contact Mayju Luxury?

For any questions regarding products, orders, delivery, or exchanges, please contact our customer support team through the contact details provided on our website. We will be happy to assist you.